Robert Neill Carter

contact@robertneillcarter.com  |  (512) 921-2629

Community Manager, Communication Specialist, Graphic Designer
Creative professional focused on strengthening relationships between organizations and their community. Currently employed at Wesley Des Moines in the Activities department, seeking new challenges in the Sales department. 

Skills & Proficiencies
Creative Project Management, Community Engagement, Graphic Design, Administrative Support, Microsoft Office (Word, Outlook, Excel, Publisher, Powerpoint), Adobe Creative Suite (InDesign, Photoshop, Premiere, Illustrator), WordPress, Uniguest, Customer Service, Online Research & Troubleshooting, Conflict Resolution. 

Experience

Resident & Community Engagement Coordinator, Activity Assistant 1 (2018 – Present)
Wesley Des Moines, Des Moines, Washington

  • Manage Uniguest internal communication platform and mobile app which includes posting accurate and timely information from various departments such as activity lists, fitness classes, campus announcements, maintenance alerts, dining menus, resident & staff directories, and more
  • Establish meaningful and professional relationships with residents so they can better engage with their community 
  • Compile, edit, and publish monthly resident newsletter and calendars
  • Oversee event RSVPs for 500+ residents, maintain waitlists and communicate proactively with attendees
  • Photograph and video record fun resident events and activities for sharing on social media
  • Run weekly “Tech Time” activity successfully troubleshooting resident devices one-on-one including cell phones, laptops, smart watches, hearing aids, printers, and more
  • Plan and facilitate enriching weekly activities including Chair Volleyball, Bingo, movie screenings, and more 
  • Operate company vans and buses for resident events and appointments
  • Participate in, and assist with, special events including setup, the event, itself, and clean-up 
  • Assist other departments as needed including foodservice, resident home tech support, and facility logistics

Director of Communication & Office Manager (2015 – 2018), Previously the Director of Communication (2013-2015) and Communication Secretary (2011-2013)
University Baptist Church, Austin, Texas

  • Coordinated, designed, and published weekly literature such as Sunday bulletins and pamphlets using Adobe Photoshop, InDesign, and Illustrator
  • Designed and printed promotional materials including website banners, social media graphics, postcards, flyers, outdoor banners, t-shirts, and pens
  • Developed and maintained the church website including posting news, podcasts, and events using WordPress
  • Managed social media presence including posting news items and monitoring comments
  • Researched, designed, wrote, and published newsletters and other email marketing using Constant Contact
  • Refined and optimized weekly publication workflow, reducing costs and increasing productivity
  • Maintained monthly church calendar and weekly schedules
  • Managed commercial parking garage including processing contracts, advertising, and supervising maintenance
  • Supervised support staff to ensure smooth day-to-day facility operations
  • Served as the first point of contact for all visitors including answering a multi-line phone system and greeting and directing visitors in person
  • Developed the workflow to produce digital content for big-screen monitors used during weekly services

Communication Officer (2011 – 2013)
University United Methodist Church, Austin, Texas

  • Maintained website including posting news using Drupal CMS and designing graphics using Adobe Photoshop
  • Designed the Sunday bulletins, posters, flyers, postcards, and other advertisements using Adobe InDesign and Photoshop
  • Wrote and published the weekly newsletter using iContact

Media Consultant (2008 – 2011)
Robert Carter Consulting, Austin, Texas

  • Evaluated and analyzed advertising media for local businesses
  • Developed and implemented improved media strategies
  • Designed brochures, newspaper ads, and billboards using Photoshop
  • Maintained websites by adding and streamlining content

Education
B.A. in Electronic Media & Communication (May 2008) 
Texas Tech University, Lubbock, Texas